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Editorial queries
Where a question concerns how a casino is presented, how its bonus terms are summarised, or whether a detail on this website reads correctly, the editorial team can take it up directly. These are the matters we can investigate, verify against available records, and correct where needed.
Anything that concerns the operation of an account, the processing of a payment, or the terms a player agreed to at registration sits outside that scope. Those matters involve records and decisions held by the operator alone, and only the operator can act on them.
Account and payment matters
Deposit failures, withdrawal delays, verification requests, bonus disputes and self-exclusion requests all require the operator to access account data and payment systems. The editorial team has no view of those systems and cannot intervene in them, so channelling those queries to the operator's own support team is the only route that can produce a result.
In practice, that means a player who contacts this site about a stalled cashout will be directed back to the operator with the relevant contact details. Sending those queries to the operator directly, with the account information at hand, avoids a wasted step.
Corrections and outdated details
When a review contains an error, or a bonus offer, game list or policy summary no longer matches what the operator currently publishes, the editorial team wants to hear about it. A note describing what has changed, with a reference to where the new information appears, allows the relevant page to be checked and amended without undue delay.
Corrections are handled on the editorial side alone, and the team will assess each report against the operator's own published material before any change is made. Where a report relates to a player's individual experience rather than to what the site publishes, it is treated as feedback rather than as a correction.
What to send where
- Questions about a review's accuracy, bonus terms as summarised, or missing information on this site belong with the editorial team.
- Account access, deposits, withdrawals, verification, responsible-gambling tools and all contractual matters belong with the operator's support team.
- Reports of outdated details are welcome on the editorial side, with the new information attached where possible.
- Complaints about a specific outcome on an account are a matter for the operator and any relevant dispute process, not for this site.
Whatever the query, the appropriate team will need enough context to act on it. For editorial matters, that means naming the page and the detail in question. For operator matters, it means having the account details ready before contacting support.